Our clinic provides an SMS reminder 48 hours before your scheduled appointment. In the event that you are unable to attend a scheduled appointment we require a minimum of 24 hours notice so as to enable the Clinic to rebook that session. If you have not notified our clinic of your unavailability within 24 hours of a scheduled appointment time a cancellation fee of $125 may be incurred. This fee is not rebatable by Medicare.
In the event that you are excessively late to your appointment (e.g. greater than 1/2 the length of the appointment) where possible our practitioners will try to see you for the reduced time-frame, however if this is not able to be done the appointment may need to be re-scheduled and the cancellation fee may be incurred.